1Rig - Help Desk
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Knowledgebase

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Testing (Beta & Alpha)
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Articles in this category

Introduction to 1Rig

Hello and welcome to 1Rig. What is 1Rig? Glad you asked! 1Rig is the online lighting rig planning tool for lighting electricians and technicians to use to help them plan their production rigs. As you ...
Frequently Asked Questions (FAQ)

Is 1Rig free? 1Rig is subscription-free, this means it does not cost you anything to have an account with us. 1Rig is billed per production that it is used for. Only the production owner needs to pay ...
Terms and Conditions

Please download the file below.

Getting started with 1Rig

Thank you for creating your free accounts, we are glad that you’re here! Please use this article to see how you can make the most of 1Rig. Introduction

The basics

1Rig uses a fairly familiar, modern and clean user interface. Below is an outline of the main areas of our UI. SidebarThe sidebar is how you navigate around 1Rig. The sidebar is divided into main sec...
Obtaining support

To obtain support, you can simply submit a support ticket on the helpdesk or email support@1rig.uk. Both methods will create a ticket on the helpdesk. We typically respond to tickets within 24 hours. ...
Privacy Policy

Please download our privacy policy below.
  • Top articles
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Frequently Asked Questions (FAQ)

Category: Knowledgebase

Is 1Rig free? 1Rig is subscription-free, this means it does not cost you anything to have an account with us. 1Rig is billed per production that it is used for. Only the production owner needs to pay ...

Terms and Conditions

Category: Knowledgebase

Please download the file below.

Introduction to 1Rig

Category: Knowledgebase

Hello and welcome to 1Rig. What is 1Rig? Glad you asked! 1Rig is the online lighting rig planning tool for lighting electricians and technicians to use to help them plan their production rigs. As you ...

Privacy Policy

Category: Knowledgebase

Please download our privacy policy below.

Colour filters

Category: Productions

1Rig has the ability to assign color filters to each fixture in your production, this can be for denoting to your riggers that this fixture requires a colour.This can be done by editing the fixture an...

How to change my password

Category: User Accounting

Login to 1Rig Click the user icon in the top right corner. Click "Change Password" Enter your own password and the new password. Click Save

Can I change from metric to imperial?

Category: General

1Rig is metric only by design. This is mainly because 1Rig was designed in the UK for primarily the European market. Due to this we operate in metric only. Users can customise the format that they vie...

Change production dates

Category: Productions

  The production dates denote when a production is active and when it is archived. When a production is archived (expired), you will no longer be able to make changes to it. But you can still access i...

How to change my email address

Category: User Accounting

CAUTION: Changing the email address your account is registered to can be dangerous. If you do not have access to the email address that you are changing your account to, you may loose access to your ...

Rig view overview

Category: Dashboard

Click to enlarge

What are circuits, supplies and rigging positions?

Category: General

In 1Rig you have 3 types of components. Circuits, Supplies and Rigging positions. These relate to the physical components you have rig. Rigging Positions A rigging position is the place or thing you h...

Selecting checks to run

Category: Rig Calculations

 One of the more powerful features of 1Rig is the rig calculator. The rig calculator runs re-determined checks against the data you enter. Some of these checks run by default and some are optional.  R...